SUPPORT & WARRANTY

IMPORTANT NOTICE: COVID-19 UPDATE (5TH JUNE 2020)

We are continuing to monitor the guidelines provided by the UK Government and Public Health England to ensure the safety of our employees.

As the lockdown restrictions are gradually being lifted, we are able to resume our Warranty service. However, along with many other companies, we are working with a reduced number of staff so it may take us a little longer to process this for you.

We recommend that you return your Warranty on a secure trackable service so that you can check that it has been delivered to us. We aim to have your Warranty returned to you within 15 working days. We respectfully ask for you not to enquire on its progress during this time as we will be unable to respond to your emails until after the 15 working days have passed.

We apologise for any inconvenience that this causes you and ask for your patience during this challenging time.

Whitby & Co (UK) Ltd are the exclusive Importer and Distributor / Warranty Centre for Princeton Tec in the UK and Ireland. If your product requires attention, we'll be happy to take a look at it for you.

USA LIFETIME WARRANTY – INTERNATIONAL 10-YEAR WARRANTY

Due to International regulations, Princeton Tec’s lifetime warranty can only be offered to customers in the USA. Princeton Tec offers a 10-year warranty to our customers outside the USA.

Princeton Tec warrants this product to be free from defects in workmanship and materials under normal use for as long as you own this product. This warranty covers all of the component parts of the product except batteries and incandescent bulbs. This warranty does not cover deterioration due to normal wear or damage due to misuse, alteration, negligence, accidents or unauthorised repair.

We are unable to carry out repairs or send replacement parts. We will, however, replace your light with an identical product or, if the product is no longer available, a comparable product. We will then ship the replacement light back to you.

Please note, if you have purchased directly from princetontec.co.uk within the last 14 days and would like to return or exchange your item, please refer to our return/exchange page.

HOW DO I RETURN MY PRINCETON TEC PRODUCT TO YOU?

STEP 1 - PACKAGE YOUR WARRANTY ITEM SECURELY

Unfortunately, we cannot be responsible for items that do not reach us. Please send your warranty repair via an insured and trackable service where delivery confirmation can be obtained if necessary.

Be sure to download and complete the Warranty Returns form - download here.

The form must be completed, signed and included with your defective product in order for us to process your warranty request.

STEP 2 - SHIP YOUR PACKAGE TO US

Whitby & Co (UK) Ltd
Princeton Tec Warranty Returns
Aynam Mills
Canal Head North
Kendal
Cumbria
LA9 7BY

Your Warranty return will be inspected by our Warranty team. We'll aim to have your warranty resolved within 10 working days of receipt. Please do not email us to check on the progress of your warranty unless you have not heard from us within 10 days.

STEP 3 - WE DO THE REST

If a fault is found, provided it is within the period, we'll replace your defective item free of charge and return it to you at our expense.

Who covers the postage?

You are responsible for shipping costs for returning your defective item to us. We will return your replacement at our cost.

QUESTIONS?

Please contact our Warranty team on:

Phone: 01539 766626
Email: sales@princetontec.co.uk